Connection Failed
Possible Causes:
- Authorization was cancelled or timed out
- Insufficient permissions on the platform
- Network connectivity issues
Solution: Try the connection process again. Make sure you complete the authorization within the timeout period and grant all requested permissions.
Groups Not Showing
Possible Causes:
- Sync is still in progress
- Bot lacks required permissions
- Private groups need bot to be added
Solution: Wait a few minutes for sync to complete. For Discord/Slack, ensure the bot has access to the channels. For Telegram, make sure the bot is an admin in the group.
Connection Disconnected
Possible Causes:
- Access token expired
- Permissions were revoked on the platform
- Bot was removed from the server/group
Solution: Try reconnecting the platform. Gruplix automatically attempts to refresh tokens, but if the connection is permanently broken, you'll need to re-authorize.
Still Having Issues?
If you're still experiencing problems after trying these solutions, please contact our support team with:
- The platform you're trying to connect
- Any error messages you see
- Steps you've already tried